Telecommunications are essential for businesses worldwide to communicate with clients and partners. Telephony has been a key component of business communication, despite the advances in social media. Despite this, landline systems have not seen major changes since their inception in 1921. Due to its many VoIP features, traditional telephony has been gradually replaced by Voice over Internet Protocol (VoIP), in businesses.
According to Technavio, the global VoIP market will grow at almost 10% CAGR over the forecast period 2017-2021. VoIP allows users to make and receive calls over a broadband internet connection rather than a regular telephone line. The misconception that VoIP technology is only for large businesses has been widespread. SMBs can compete with larger organizations in a market without having to break the bank.
Small businesses can use inbound VoIP services to cut down on telephone calls and also save money. They are also more flexible, reliable, and functional. VoIP has made a significant change in the phone system. It doesn’t require separate installations, like traditional phone lines. Small businesses should take advantage of the latest VoIP technology to improve communication quality and reduce costs. Let’s take a look at 6 key features of VoIP technology that can transform small businesses.
1. Scalability and flexibility
VoIP technology allows small businesses to expand their reach with its flexibility and scalability. Traditional telephony is more expensive and requires additional infrastructure, equipment, licenses, taxes, and other costs. VoIP telephony is flexible and adaptable and can grow with your business. Because it is hosted in the cloud, a VoIP phone system doesn’t require any physical infrastructure to expand the business.
2. Greater Security
VoIP phone systems offer SMBs greater security than traditional telephone connections, and at a lower cost. VoIP technology uses standard encryption protocols that make business calls and data safer.
3. Cheap International and Local Calls
VoIP technology allows small businesses worldwide to communicate with their global suppliers, branch offices, and buyers, without worrying about high international calling costs. Communication is essential for smooth operation. A traditional telephone line can make it expensive for a global business to connect. VoIP phones connect calls via the internet so there are no extra international or local phone costs.
4. Proffering Innovative Services
SMBs can now benefit from the futuristic VoIP technology. Small businesses can use the same technology as major telephone service providers at a fraction of the cost.
VoIP systems allow for video and conference calling to be integrated seamlessly, giving businesses more professional communication tools. Face-to-face communication is vital for salespeople as it allows them to build trust faster than through emails, letters, or voice calls.
5. Access to automated assistance
Small businesses can easily answer common questions using VoIP. They can also program the system to respond to customer calls after hours. SMBs can communicate with customers about holiday opening hours and regular hours and provide them with the best service around the clock.
6. No additional cost for advanced features
Many VoIP service providers include features such as call recording, voicemail to email, call routing, video conference, music on hold, and voicemail to mail. These features are included in the package at no additional cost. These features allow small and medium-sized businesses to become more professional and efficient in the market, and provide excellent customer service.
How to choose the right VoIP provider
There are many providers offering the same high-quality services in the global VoIP market. SMBs need to look for VoIP providers who offer a complete VoIP package. Mera Talk’s VoIP service allows small businesses to easily build, customize, launch and manage complete VoIP solutions. VoIP solutions offer several key features, including voicemail, conference calls, and call logs. This allows businesses to save money on infrastructural expenses.
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