Although they are two different options, hosted PBX (Private Branch Exchange), and SIP (Session Initiation Protocol) Trunking offer a variety of unique features for business communications. You will be able to take advantage of the benefits offered by VoIP (Voice over Internet Protocol). The first thing you need to decide is whether you would prefer hosted PBX trunking or SIP trunking.
This article will explain what hosted PBX is and how they differ and why they matter. It is important to make informed decisions and select the best VoIP system for you. Take some time to review the differences and contact our team if you have any questions. Continue reading to discover the incredible benefits of Hosted PBX as well as SIP trunking in modern businesses.
What is hosted PBX?
Hosted PBX systems work entirely in the cloud. These phone systems are managed by a third-party company. This allows businesses to connect to their office network from anywhere on the planet, at any hour of the day, as long as they have an Internet connection.
Hosted PBX Systems are also accessible from multiple compatible devices. This makes it easy to switch between different devices seamlessly. Hosted phone systems can be used remotely or on the go.
Businesses don’t have to invest in specialized infrastructure or equipment when using hosted VoIP systems. Hosted VoIP systems allow them to enjoy enterprise-grade communications from anywhere they are. This eliminates the need to have a physical office and can be a great option for small businesses that still desire professionalism.
What is SIP trunking?
SIP trunks connect your existing telephone system with the Internet. You can still use your existing hardware while enjoying VoIP. All you need is a virtual link between your phone equipment and a VoIP service.
SIP Trunking is a great option for companies that have made substantial investments in their telephone equipment. It may be a good option for businesses with more experienced IT departments who have the resources and experience to manage smooth operations without relying on outside agents.
SIP trunks will allow your business to have a reliable communication system with many more exciting features than a traditional phone system.
What are the differences between SIP trunking & Hosted PBX?
Both services share some similarities such as low monthly set-up fees and similar monthly costs. However, there are many differences between them. You must consider the following factors to make an informed decision and determine which service best suits your business’s needs now and in the future.
1. Maintenance and ongoing costs
You will likely be charged a monthly maintenance fee if you use SIP trunking to connect your existing telephony equipment with the Internet. You will need to hire an engineer if your IT team is not equipped to handle your advanced telephone system.
While maintenance may sometimes be covered by your contract, it is possible to have an emergency call out for repairs or other services that are not included. This could lead to high costs.
Hosted PBX is different from SIP trunking in that all maintenance and updates can easily be done remotely by your provider. This means you don’t have to pay extra! Your provider will take care of everything else. You only need to make sure your devices work properly. You are less likely to encounter unexpected costs or problems if you don’t have an expensive infrastructure.
2. Flexibility and growth
SIP trunking allows you to add lines to your phone system whenever you need them. This can restrict your ability to hire people. However, you will need to purchase new hardware (which is often costly).
Hosted PBX systems allow you to add or remove lines online. New recruits can also connect to your system using their own devices. You don’t need any additional hardware.
Hosted PBX is a better option if your business is seasonal. These temporary workers can be added or removed at will, without having to deal with hardware as with SIP trunks.
SIP trunking also offers greater flexibility than traditional phone systems. Employees can access a variety of VoIP features, including call recording and video conferencing. These features allow you to use your communication system more flexibly throughout your company.
These same capabilities can also be accessed from a hosted PBX system, which does not require hardware. You can move or add and remove lines and other features easily.
A SIP trunk is the best option for businesses that are heavily dependent on a physical office. You can reuse your existing phone hardware, and make full use of the building’s resources.
A hosted PBX system might be a better choice if you are looking to expand your business to allow remote workers to join, have employees who travel to work for you, or donâ€TMt have an office building to house them.
Both solutions can be very effective depending on your business needs.
3. Recovery in Crisis times
You should also ask yourself what would happen if your office was damaged or destroyed. What would happen if your office was damaged or destroyed? What if the business was stopped? If yes, you need to find a solution that will be the most secure in times of crisis.
Many were forced to work from home during COVID-19. There were lockdowns all over the globe. SIP trunking was available to save people. These solutions are both able to handle such a transition easily–SIP trunking, which forwards calls from the office phone, and Hosted PBX which can work on any device compatible with it.
A SIP trunk might not provide the protection you need if your office is attacked. The repairs will require the assistance of an engineer, which can take quite a while and be very costly.
Remotely-hosted PBX systems, on the other hand, can get you back up and running in seconds so that your business is not interrupted.
You must be very careful about your ability to recover quickly and have a plan in place in case of an unexpected event.
Why these differences are important?
It’s quite simple. It’s that one decision that can make the difference between your company getting the most out of its hosted telephone system and not. It is important to carefully consider whether you are investing in a new or modified phone system. This will determine how smooth your business operations will be in the long term.
You may find that what suits you now might not work for you in the future. It is important to be aware of all the options and make sure that the solution you choose will work for your business as it grows and expands.
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