Feature · Real-Time Scoring

Sentiment analysis, on every call.

MeraTalk reads the emotional temperature of every conversation as it happens — routing upset customers to senior agents automatically, in 32+ languages, across voice, chat, and SMS.

See a Demo All AI Features
Live scoringVoice + chat + SMSAuto-routing32+ languages
Sentiment Analysis · Live
-55 · Frustrated
CUSTOMER+15
I just hope this can be resolved today.
AGENT+91
Done, I've credited your account and opened a priority case.
CUSTOMER+88
Oh wow, that's great. Thank you so much!
NegativeSentiment ArcPositive

By the time a supervisor hears a call went sideways, the customer has already churned. MeraTalk reads the emotional temperature of every conversation as it happens — so your team can act before it's too late.

What it tracks

What it tracks.

Live scoring on every channel, trajectory tracking, risk flagging, auto-routing, and trend dashboards.

VoiceChatSMSSocial

Every channel scored

Voice, chat, SMS, and social — every conversation tracked with the same sentiment model.

Trajectory tracked

See the arc of every call — start, middle, and end — before it finishes.
Eric · 0:42+0.42
Owen · 1:08−0.68
Sarah · Chat−0.18

Risk auto-flagged

Compliance-risky moments are surfaced for supervisor review in real time.
Jr · −0.7
Sr · saved ✓

Auto-routed to senior

Sentiment dips below threshold? A senior agent picks up automatically.
MonTueWedThuFriSatSun

Trend dashboards

By agent, queue, or campaign — week-over-week sentiment trends, live.

100% of calls scored automatically

No sampling. No manual tagging. Every interaction gets a score the moment it ends — attached to the call record, CRM entry, and agent profile.
91%
AI Accuracy
100%
Calls Scored
Real-time
Alerts
3 Channels
Voice · Chat · SMS
32+ languages

Works across 32+ languages.

Same accuracy, same latency across English, Spanish, French, Mandarin, Hindi, and 27 others. Sentiment thresholds and routing rules stay identical regardless of which language the conversation is in.

Same model · same latency
Identical threshold semantics across all 32
Custom training improves per-language accuracy
English−0.62

Need help with my bill — this is the third time.

Spanish−0.62

Necesito ayuda con mi factura — es la tercera vez.

Mandarin−0.62

需要帮助处理账单 — 这是第三次了。

91%
Model Accuracy
100%
Calls Analyzed
Real-Time
Frustration Alerts
32+
Languages Supported
Testimonials

What teams say after 90 days on the platform.

Sample placeholders — replace with verified customer outcomes after sales approval.

Three vendors collapsed into one bill, and the AI receptionist booked $38k of consultations while we were closed. The platform paid for the year inside the first quarter.

Customer
Multi-location dental practice
on consolidating the stack

Inbound calls finally attach to the right deal. We attributed six figures of pipeline last quarter to calls that used to disappear into a generic queue.

Customer
Mid-market insurance brokerage
on the HubSpot plugin

Our outbound dialer's connect rate doubled inside two weeks. Lead prioritisation actually works when it runs against your live CRM, not a stale CSV.

Customer
Staffing agency
on the AI Power Dialer

Every after-hours call used to be a missed job — about $7k a month down the drain. The AI receptionist closed the gap in week one.

Customer
Home services company
on the AI receptionist

Three vendors collapsed into one bill, and the AI receptionist booked $38k of consultations while we were closed. The platform paid for the year inside the first quarter.

Customer
Multi-location dental practice
on consolidating the stack

Inbound calls finally attach to the right deal. We attributed six figures of pipeline last quarter to calls that used to disappear into a generic queue.

Customer
Mid-market insurance brokerage
on the HubSpot plugin

Our outbound dialer's connect rate doubled inside two weeks. Lead prioritisation actually works when it runs against your live CRM, not a stale CSV.

Customer
Staffing agency
on the AI Power Dialer

Every after-hours call used to be a missed job — about $7k a month down the drain. The AI receptionist closed the gap in week one.

Customer
Home services company
on the AI receptionist
FAQ

Questions, answered.

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Same product, same support, same compliance on every plan. The AI receptionist is included from day one.

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