Know what happens in every conversation
100% call transcription, AI-powered topic detection, real-time sentiment trending, and automatic QA scoring — so you never miss what matters.
Conversation Intelligence at Scale
From raw audio to structured insights in under 30 seconds — across every single call.
Every Call Transcribed
High-Accuracy Recognition
Live Processing
Topic Detection
Surface the subjects your customers call about most — automatically. No manual tagging. Updated continuously as calls arrive.
Sentiment Trending
Monitor positive, neutral, and negative sentiment trends by team, agent, day, or campaign. Catch shifts before they become escalations.
Keyword Search
Full-text search across every transcript. Set keyword alerts and export results for compliance audits or coach review.
Compliance Monitoring
Define required disclosures and prohibited terms. The AI flags every call that deviates from your scripts or legal requirements.
Coaching Insights
Automatically identify top performers and coaching opportunities. Surface real call moments to guide every 1:1 review.
How Every Call Becomes Actionable Data
Every conversation flows through a four-stage AI pipeline that turns raw audio into structured business insights in under 30 seconds.
Live Call
Every call captured in real time across voice, chat, and email channels.
Transcription
100% transcribed by our ASR engine in under 30 seconds. 94–97% accuracy out of the box.
AI Analysis
Topics detected, sentiment scored, compliance checked, and coaching moments flagged automatically.
Dashboard & Alerts
Supervisors see insights live. Trend reports, QA scores, and keyword alerts available instantly.
Search Every Word Ever Spoken
Full-text search across 100% of call transcripts. Not just metadata — every word, every call, every agent.
Competitor Mentions
Search for competitor brand names. Understand when they come up, in what context, and how your agents handle objections.
Compliance Keywords
Verify required disclosures were spoken on every regulated call. Set keyword alerts that fire if a phrase is missing.
Objection Patterns
Find the most common objections by product, region, or agent group. Use real conversations to improve scripts.
Escalation Triggers
Discover which phrases and situations predict escalations. Build proactive guardrails before issues recur.
Coaching Moments
Surface calls where agents excelled or struggled. Train from real examples, not hypothetical scripts.
Customer Sentiment Drops
Find the exact moment in each call where sentiment turned negative and identify the pattern.
Interaction analytics for every team that talks to customers
Turn conversations into insight for quality, compliance, coaching and customer experience.
Compliance and QA
Define required disclosures and prohibited terms, and review every flagged call with a full audit trail.
AI supervisor assist →Support teams
Find the exact moment sentiment turned negative and the phrases that predict escalations before issues recur.
For support teams →Sales teams
Surface the most common objections by product, region or agent group, and use real calls to improve scripts.
For sales teams →Coaches and managers
Find calls where agents excelled or struggled, and train from real examples instead of hypothetical scripts.
AI agent assist →Part of the MeraTalk cloud contact center. Explore the full MeraTalk AI suite or see Conversation Expert for live coaching.
Be ready for the next compliance review
Every call is transcribed, searchable and checked against your rules, so audits stop being a manual hunt.
Every call transcribed
Every call is transcribed in real time by our ASR engine, with no sampling, and stored per your retention policy.
Rules you define
Set required disclosure phrases, prohibited terms and script adherence checks, and flag every call that deviates.
Search and alerts
Run full-text search across every transcript, set keyword alerts and search exact phrases whenever you need them.
Audit-ready exports
Export search results for compliance audits, so reviewers get the evidence they ask for without manual digging.
Common questions about Interaction Analytics
Can't find what you need? Our team usually replies in under 4 minutes during business hours.
Still have questions?
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Same product, same support, same compliance on every plan. The AI receptionist is included from day one.