AI Interaction Analytics

Know what happens in every conversation

100% call transcription, AI-powered topic detection, real-time sentiment trending, and automatic QA scoring — so you never miss what matters.

INTERACTION ANALYTICS · LIVE
4,821
calls
38
topics
CUSTOMERbilling
I need help with my billing statement.
AGENTsupport flow
Sure, let me pull up your account.
CUSTOMERescalation risk
This charge wasn't authorized!
AGENTresolved
I'll escalate this for you right away.
AVG SENTIMENT35%
Live processing · updated every 30s

Conversation Intelligence at Scale

From raw audio to structured insights in under 30 seconds — across every single call.

Every Call Transcribed

No sampling, no gaps. Every voice interaction captured in real time — voice, chat, and email channels all covered.

High-Accuracy Recognition

Trained for business speech patterns, product names, and agent vocabulary. Improves further as it learns your operation.

Live Processing

Insights are available before the call ends, not hours later. Supervisors see topic and sentiment trends in real time.

Topic Detection

AI clusters every call by subject

Surface the subjects your customers call about most — automatically. No manual tagging. Updated continuously as calls arrive.

Billing Dispute312
Delivery Delay194
Product Setup153
Cancellation98
Refund Request87
Tech Support74

Sentiment Trending

Track emotion across time

Monitor positive, neutral, and negative sentiment trends by team, agent, day, or campaign. Catch shifts before they become escalations.

Positive72%
Neutral19%
Negative9%

Keyword Search

Full-text search across every transcript. Set keyword alerts and export results for compliance audits or coach review.

Compliance Monitoring

Define required disclosures and prohibited terms. The AI flags every call that deviates from your scripts or legal requirements.

Coaching Insights

Automatically identify top performers and coaching opportunities. Surface real call moments to guide every 1:1 review.

From Call to Business Intelligence

How Every Call Becomes Actionable Data

Every conversation flows through a four-stage AI pipeline that turns raw audio into structured business insights in under 30 seconds.

Stage 1

Live Call

Every call captured in real time across voice, chat, and email channels.

Stage 2

Transcription

100% transcribed by our ASR engine in under 30 seconds. 94–97% accuracy out of the box.

Stage 3

AI Analysis

Topics detected, sentiment scored, compliance checked, and coaching moments flagged automatically.

Stage 4

Dashboard & Alerts

Supervisors see insights live. Trend reports, QA scores, and keyword alerts available instantly.

What You Can Search For

Search Every Word Ever Spoken

Full-text search across 100% of call transcripts. Not just metadata — every word, every call, every agent.

Search transcripts — "cancellation reason", "competitor mention", "required disclosure"…
Search

Competitor Mentions

Search for competitor brand names. Understand when they come up, in what context, and how your agents handle objections.

Compliance Keywords

Verify required disclosures were spoken on every regulated call. Set keyword alerts that fire if a phrase is missing.

Objection Patterns

Find the most common objections by product, region, or agent group. Use real conversations to improve scripts.

Escalation Triggers

Discover which phrases and situations predict escalations. Build proactive guardrails before issues recur.

Coaching Moments

Surface calls where agents excelled or struggled. Train from real examples, not hypothetical scripts.

Customer Sentiment Drops

Find the exact moment in each call where sentiment turned negative and identify the pattern.

Testimonials

QA directors and compliance teams trust Interaction Analytics

“We went from reviewing 5% of calls manually to having 100% scored automatically. Our QA team now focuses only on coaching conversations that need attention — not searching for them.”

QA Director
QA Director
Frontline Insurance

“Topic detection surfaced a billing workflow issue that was generating 140 calls a week. We fixed it in 2 days. The cost savings in the first month exceeded our annual contract.”

VP Operations
VP Operations
Summit Commerce

“Compliance monitoring went from being a reactive review to a real-time guardrail. Our audit pass rate went from 79% to 98% in 6 weeks.”

Head of Risk
Head of Risk
Crestfield Financial

“We went from reviewing 5% of calls manually to having 100% scored automatically. Our QA team now focuses only on coaching conversations that need attention — not searching for them.”

QA Director
QA Director
Frontline Insurance

“Topic detection surfaced a billing workflow issue that was generating 140 calls a week. We fixed it in 2 days. The cost savings in the first month exceeded our annual contract.”

VP Operations
VP Operations
Summit Commerce

“Compliance monitoring went from being a reactive review to a real-time guardrail. Our audit pass rate went from 79% to 98% in 6 weeks.”

Head of Risk
Head of Risk
Crestfield Financial
FAQ

Common questions about Interaction Analytics

Can't find what you need? Our team usually replies in under 4 minutes during business hours.

Still have questions?

Chat with usSend an email

Yes. Every call is transcribed in real time using our ASR engine. Transcripts are fully searchable and stored per your retention policy.

94-97% accuracy in business environments, improving as the AI adapts to your vocabulary, agent names, and product terminology.

Yes. Full-text search across every transcript. Set keyword alerts, search exact phrases, and export results for compliance audits.

Yes. Define required disclosure phrases, prohibited terms, and script adherence checks. The AI flags every call that deviates from your rules.

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