MeraTalk
Cloud Phone System

Replace Your PBX. Keep Your Numbers.

Enterprise-grade cloud phone system without the enterprise complexity. Full PBX features, unlimited extensions, advanced routing, and 99.99% uptime — managed from a single dashboard.

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Connected · MeraTalk Ext 2047
EL
INBOUND CALL
Emma Liu
+1 (415) 555 · 0142
DURATION
03:42
HD VOICE · ENCRYPTED
HOSTED PBX FEATURES

Everything a business phone system needs, fully hosted.

A hosted phone system runs in the cloud, so there is no on-premise PBX to buy, house or maintain. Manage every extension, route and number from one web dashboard.

Cloud PBX

Full-featured cloud phone system replaces legacy PBX. No hardware, no maintenance — fully managed by MeraTalk.

No hardwareFully managedBrowser admin

Extension Management

Add, move, or remove extensions in seconds from a web dashboard. No IT tickets, no phone calls to a carrier.

Add in secondsNo IT ticketsBulk import

Advanced Call Routing

Route by time of day, caller ID, department, agent skill, or IVR selection. Rules update in real time.

Time-of-daySkills-basedIVR menus

Ring Groups & Hunt Lists

Configure teams to ring simultaneously or in sequence. Set overflow rules and backup numbers automatically.

SimultaneousSequentialOverflow rules

Voicemail & Visual VM

Individual and shared voicemail boxes with email delivery, visual voicemail, and AI transcription.

Email deliveryAI transcriptionShared boxes

International Numbers

Local numbers in 60+ countries. Consistent management across all locations from one admin portal.

60+ countriesLocal & toll-freeOne portal
ANATOMY OF A CALL

Every call. Every step. In real time.

From the first ring to the post-call summary, here's the journey every inbound call makes through your hosted phone system — typically in under two seconds.

Inbound
Caller dials your main number from anywhere in the world.
+1 (415) 555 · 0142
Auto Attendant
Multi-level IVR menu greets the caller and captures intent.
Press 1 → Sales
Smart Routing
Skills-based rules pick the right agent at the right office, instantly.
→ Sales · NYC
Agent Connected
Ring group hits desktop, mobile, and desk phones — pickup wins.
Live · 0:23
Logged & Insights
Recording, transcript, and CRM sync — all auto-saved.
CRM · Recording · Summary
End-to-end · 1.2s HD voice · encrypted CRM auto-logged Recording saved
MULTI-SITE & BRANCHES

Every office, every timezone — one cloud console.

Add a branch in another city or country and it joins the same phone system in minutes — its own numbers, its own hours, all managed from a single dashboard.

Per-site IVRs
Each location gets its own greeting, menu and business hours — no shared-mailbox chaos.
Local caller ID
Outbound calls show a local number per branch, so customers recognise the area code and answer.
Time-zone-aware routing
Business hours follow each site's clock automatically; after-hours calls fall to voicemail or an AI receptionist.
Branch console 6 sites online
US
New York
ET · 09:00–18:00
Open
UK
London
GMT · 09:00–18:00
Open
SG
Singapore
SGT · after-hours
Routing AI
BR
São Paulo
BRT · 09:00–18:00
Open
One admin console · per-site IVRs · per-site reporting
THE COMPLETE GUIDE

Complete Guide to a Hosted PBX Phone System

How a cloud-hosted phone system replaces your on-prem PBX — connecting every device, number and office through one platform.

MIGRATION

Move from your old PBX to a hosted phone system in 3 steps

Keep your numbers, keep your desk phones if you like, and never lose a call while you switch.

01

Port your numbers

We handle number porting with your current carrier. Your team can use the new system while the port processes, with zero downtime.

02

Connect your phones

Most SIP-compatible desk phones work with MeraTalk, including Polycom, Yealink and Cisco. Or go fully software-only with the apps.

03

Set routing and backup

Build your IVR menus, ring groups and routing rules, and add backup numbers so calls fail over automatically if the internet drops.

Not sure a hosted PBX is right for you? Read about our business phone system, compare plans on the pricing page, or talk to our team about migration.

FAQ

Hosted phone system questions answered.

Can't find what you need? Our team usually replies in under 4 minutes during business hours.

Still have questions?

Most migrations are complete within 30 minutes. We handle number porting, and your team can use the new system while the port processes — with zero downtime.

Most SIP-compatible desk phones work with MeraTalk. We support Polycom, Yealink, Cisco, and other major brands. Or go fully software-only.

Calls automatically failover to your configured backup numbers — mobile phones, another office line, or any external number. No calls are lost.

No. Manage unlimited office locations, remote employees, and countries from a single admin portal with one consolidated invoice.

A hosted phone system, also called a cloud PBX, runs in the cloud instead of on a box in your office. There is no on-premise PBX to buy or maintain, and you manage extensions, routing and numbers from a web dashboard.

Yes. Route by time of day, caller ID, department, agent skill or IVR selection, with rules that update in real time. Ring groups can ring simultaneously or in sequence, with overflow rules and backup numbers.

Get Started Today

Sign up today.
Take your first call before lunch.

Same product, same support, same compliance on every plan. The AI receptionist is included from day one.

Free porting in and outNo credit card to startCancel anytime