Feature · Supervisor Tools

Run your team with total visibility.

Live wallboard, real-time alerts, silent monitoring, whisper coaching, and AI-powered insights — everything a supervisor needs to keep performance high and problems small.

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Live WallboardWhisper CoachAI InsightsSmart Alerts
MONITOR
WHISPER
BARGE
LIVE · OWEN × AI AGENT
0:32
AI agent
Supervisor Whisper
"Mention the annual plan — strong buying signal"
"Tell me more about the annual option…"
D
Audit · supervisor whisper enabled at 0:32

Blind spots don't just hurt CSAT. They sink revenue and morale.

What ships on every plan

Six tools every supervisor needs, day one.

No add-ons, no tier-gating. Every tool below is included on the base plan.

01

Live wallboard — every agent, every second

Real-time view of every agent's status, channel, queue depth, CSAT, and sentiment. Updated every second on any screen.

Real-timeAny screenSentiment overlay
02

Smart alerts before problems escalate

Get notified for SLA breaches, queue spikes, sentiment drops, or compliance flags — automatically, with custom thresholds.

SLA breachQueue spikesCompliance flags
03

Silent monitoring · whisper · barge-in

Listen to any live call without interruption, coach your agent privately via whisper, or join the call directly when needed.

Silent monitorWhisper coachBarge-in
04

AI coaching insights per agent

AI identifies which agents need coaching and on what skills — tone, talk time, empathy, compliance. Schedule sessions in one click.

Skill gapsAI-detected1-click schedule
05

Team performance reports · daily to yearly

Performance reports by agent, team, and channel — with trend lines, goal tracking, and exportable CSV/PDF.

Trend linesGoal trackingCSV / PDF export
06

Shift scheduling & adherence tracking

Manage agent schedules, breaks, and shift changes from the same dashboard. Integrates with Verint, NICE WFM, and Aspect.

WFM syncAdherence alertsBreak management
Call monitoring

Three modes. One click each.

Listen silently, coach your agent privately, or join the call when it matters most — all from the live dashboard.

Silent Monitor

Listen without interfering

Hear the full call — agent and customer — without either party knowing. Ideal for quality audits and new-hire assessment.

Hears
Heard
Supervisor
✓
–
Agent
✓
–
Customer
✓
–
Best for: QA & Audits

Whisper Coach

Guide the agent in real time

Speak directly into the agent's ear during a live call. The customer hears nothing — only your agent gets your guidance.

Hears
Heard
Supervisor
✓
–
Agent
✓
✓
Customer
✓
–
Best for: Live Coaching

Barge-In

Join the call as a third party

Step into any live call as a full participant when the situation requires it. All three parties — supervisor, agent, customer — are live.

Hears
Heard
Supervisor
✓
–
Agent
✓
✓
Customer
✓
✓
Best for: Escalations
Testimonials

What teams say after 90 days on the platform.

Sample placeholders — replace with verified customer outcomes after sales approval.

“Three vendors collapsed into one bill, and the AI receptionist booked $38k of consultations while we were closed. The platform paid for the year inside the first quarter.”

Customer
Multi-location dental practice
on consolidating the stack

“Inbound calls finally attach to the right deal. We attributed six figures of pipeline last quarter to calls that used to disappear into a generic queue.”

Customer
Mid-market insurance brokerage
on the HubSpot plugin

“Our outbound dialer's connect rate doubled inside two weeks. Lead prioritisation actually works when it runs against your live CRM, not a stale CSV.”

Customer
Staffing agency
on the AI Power Dialer

“Every after-hours call used to be a missed job — about $7k a month down the drain. The AI receptionist closed the gap in week one.”

Customer
Home services company
on the AI receptionist

“Three vendors collapsed into one bill, and the AI receptionist booked $38k of consultations while we were closed. The platform paid for the year inside the first quarter.”

Customer
Multi-location dental practice
on consolidating the stack

“Inbound calls finally attach to the right deal. We attributed six figures of pipeline last quarter to calls that used to disappear into a generic queue.”

Customer
Mid-market insurance brokerage
on the HubSpot plugin

“Our outbound dialer's connect rate doubled inside two weeks. Lead prioritisation actually works when it runs against your live CRM, not a stale CSV.”

Customer
Staffing agency
on the AI Power Dialer

“Every after-hours call used to be a missed job — about $7k a month down the drain. The AI receptionist closed the gap in week one.”

Customer
Home services company
on the AI receptionist
FAQ

Questions, answered.

Get Started Today

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Take your first call before lunch.

Same product, same support, same compliance on every plan. The AI receptionist is included from day one.

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