"Every unresolved ticket is a customer one step closer to leaving."
Four stages. Every ticket handled from first touch to closed case — without manual effort.
Built for the pace of modern support — where every second counts and customers expect answers, not queues.
Voice, live chat, email, and SMS all route into one agent desktop. Customer history follows every channel switch so agents never ask twice.
Agent Assist listens to the live conversation and surfaces the right KB article, similar past case, and resolution steps — before the agent even searches.
Route by issue type, customer tier, language, or agent skill — automatically, before a human touches it. Priority customers never wait in the general queue.
Set SLAs per channel, tier, or issue type. Real-time breach alerts fire before the clock runs out. CSAT surveys go out automatically after every closure.
Call ends. AI writes the case summary, applies closure tags, updates the ticket status, and syncs everything to your CRM. Agents move to the next customer in seconds.
Listen silently, whisper coaching to the agent, or barge in during escalations. Real-time queue view, CSAT alerts, and full recording library — all in one screen.
Sample placeholders — replace with verified customer outcomes after sales approval.
Same product, same support, same compliance on every plan. The AI receptionist is included from day one.
