MeraTalk
Enterprise Contact Center

Enterprise-Grade. Without Enterprise Complexity.

For large contact centers with complex requirements. Credit-backed SLA, SCIM/SSO, BYOC, global numbers, data residency, and a dedicated CSM — all in one contract.

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Enterprise Admin · Global● LIVE
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Backed
SLA
ENTERPRISE COMPLIANCE0/5 verified
SOC 2 Type II CertifiedCertified
SCIM provisioning enabledSynced
SSO via Okta / Azure ADConnected
RBAC with custom rolesActive
Audit log export dailyScheduled
ENTERPRISE FEATURES

Built for Large-Scale Operations

Enterprise-Grade SLA

Credit-backed SLA with dedicated infrastructure, proactive monitoring, and incident response.

SCIM & SSO

Automated user provisioning via SCIM. Single sign-on with Okta, Azure AD, Google Workspace, and any SAML IdP.

Global Presence

Local numbers in 60+ countries, in-country data residency options, and multi-region redundancy.

Custom Integrations

Dedicated integration engineers help connect MeraTalk to your custom CRM, data warehouse, or proprietary systems.

Dedicated CSM

Named Customer Success Manager, executive business reviews, and 24/7 priority support with 1-hour SLA.

Compliance Package

SOC 2 Type II, PCI-DSS, and custom DPA. Annual penetration test reports available on request.
ROLLOUT

From contract to go-live in four steps

A dedicated team takes you from planning to production, so a large rollout never stalls on your own IT backlog.

01

Plan with your CSM

Your named Customer Success Manager scopes the rollout with you and stays on as your point of contact.

02

Connect identity and voice

Link your IdP for SSO and SCIM provisioning, and bring your own carrier through a SIP trunk or Microsoft Direct Routing.

03

Integrate your systems

Dedicated integration engineers connect MeraTalk to your custom CRM, data warehouse or proprietary systems.

04

Go live and review

Launch across regions with multi-region redundancy, then keep improving through executive business reviews.

SECURITY & COMPLIANCE

Security and compliance for regulated operations

Identity, data and audit controls that satisfy enterprise security reviews.

Certifications

SOC 2 Type II and PCI-DSS, plus a custom DPA. Annual penetration test reports are available on request.

Data residency

Keep customer data in your chosen region: the US, EU, UK, Canada or Australia, with multi-region redundancy.

Access control

SSO through Okta, Azure AD, Google Workspace or any SAML IdP, SCIM provisioning and RBAC with custom roles.

Audit trail

Export the audit log daily so security and compliance teams always have an up-to-date record.

FAQ

Enterprise Contact Center questions answered.

Can't find what you need? Our team usually replies in under 4 minutes during business hours.

Still have questions?

Credit-backed uptime guarantee with financial remediation for breaches, dedicated infrastructure, 1-hour critical issue SLA, 24/7 named support, and proactive incident management.

Connect MeraTalk to your IdP (Okta, Azure AD, etc.) and user accounts are provisioned, updated, and deprovisioned automatically based on your directory — no manual admin.

Yes. Our bring-your-own-carrier (BYOC) option lets you route voice through your existing SIP trunk or Microsoft Direct Routing while using MeraTalk's contact center layer.

Yes. Enterprise plans include data residency options for the US, EU, UK, Canada, and Australia. Customer data stays within your chosen region.

A named Customer Success Manager, executive business reviews, and 24/7 priority support with a 1-hour SLA for critical issues.

Get Started Today

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Same product, same support, same compliance on every plan. The AI receptionist is included from day one.

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