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Feature · Native Transcription

Conversation Intelligence, Built In

MeraTalk transcribes, summarises, and surfaces objections on every call — searchable across your entire archive in 32+ languages, no third-party tools required.

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Every call32+ languagesWarehouse export24/7 support
Analyzing Call · Discovery
Indexed
PRICING
OBJECTION
NEXT STEPS
0:00— transcribing —14:28
AI Extracts
≡
SUMMARYBuyer wants annual pricing; finance reviewing.
✓
ACTIONSend pricing PDF — Aria, due today.
!
OBJECTIONBudget cycle — flagged for follow-up.
What it captures

What it captures.

Transcripts, sentiment, summaries with action items, objection mining, and full-archive keyword search.

00AI transcripts
01
02
03
04
AI transcripts
ERIC0:42
Renewal pricing — what are my options?
ARIA0:44
I'll pull up your account right now.
auto-saved ✓

AI transcripts

Full transcripts on every voice call, video meeting, and chat thread — auto-saved before the agent hangs up.
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Moment-level sentiment
0:42+0.42
0:58+0.10
1:08−0.58

Moment-level sentiment

Score every second, not just the average. Spot exactly where the call turned — and why.
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AI summary · action items
Send pricing PDFAria · today
HubSpot · contact updated
Sync
Decision · annual plan
Note

AI summary · action items

A clean summary with owners and deadlines, written before the agent hangs up.
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Objection mining
Procurement timing34%
Budget cycle21%
Integration concern14%

Objection mining

The top 10 reasons your deals stall, ranked across the whole pipeline — automatically.
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Search every call
cancel renewal14 hits
Eric · Voice 0:42
“cancel renewal”
Sarah · Chat 1:08
“might cancel”

Search every call

Keyword search the entire archive — every call, every chat, every channel — in seconds.
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Native vs bolt-on

Better than standalone tools.

Gong and Chorus sit on top of your phone system as a separate per-seat layer. MeraTalk runs natively — no middleware, no extra invoice.

Bolt-on stack
✕CI vendor · per-seat
✕Phone system
✕Calls (PSTN)
✕3 vendors · 3 invoices
MeraTalk · native
✓CI · transcripts · search
✓Phone system
✓Calls (PSTN)
✓1 platform · 1 bill
No second per-seat invoice
Calls don't hop tenants for analysis
CI features deploy at platform speed
How it works

From every call to clear insight in three steps

Nothing to connect or install. Conversation intelligence runs on every call routed through MeraTalk.

01
Every conversation is transcribed
Voice calls, video meetings and chat threads are transcribed and saved automatically before the agent hangs up.
02
AI scores and summarises
Moment-level sentiment, a summary with action items and the objections raised are generated for every conversation.
03
Search and act on it
Search your whole archive by keyword, phrase or topic in seconds, or export the data to your CRM, warehouse or BI tool.
Coverage

Every channel, every language, every system

One searchable record of every customer conversation, protected and ready to export.

Voice, chat and SMS
Conversation intelligence covers voice calls, live chat transcripts and SMS threads, for a true omnichannel view.
32+ languages
Transcribe and search conversations in more than 32 languages, with your own domain vocabulary recognised.
Redacted before indexing
Credit card numbers, SSNs and other sensitive data are removed from transcripts before indexing, with configurable rules.
Export anywhere
Send transcripts, summaries and sentiment scores by CSV, or to your data warehouse, CRM or BI tool through the API.
Who it's for

Conversation intelligence for every customer-facing team

Know what customers say, spot objections early and coach from real conversations.

Sales teams
Mine objections from every call, review summaries with action items and coach reps using real conversations.
For sales teams →
Support teams
Search every conversation for a topic, see where sentiment turned and find the calls that need follow-up.
For support teams →
Financial services
Keep searchable transcripts with PCI and PHI redaction applied automatically before indexing.
For financial services →
SaaS companies
Export transcripts and sentiment scores to your warehouse or BI tool to track what customers ask for.
For SaaS →

Pair it with call recording, interaction analytics and the MeraTalk AI suite.

FAQ

Questions, answered.

Can't find what you need? Our team usually replies in under 4 minutes during business hours.

Still have questions?

Chat with usSend an email

Native transcription, AI summaries, and objection mining on every MeraTalk-routed call — searchable across your entire archive without any third-party tools.

All transcripts are indexed indefinitely. You can search across your full call history — months or years — for any keyword, phrase, or topic in seconds.

Yes. Conversation intelligence covers voice calls, live chat transcripts, and SMS threads — giving a true omnichannel picture of every customer conversation.

Yes. Transcripts, summaries, and sentiment scores are exportable via CSV or directly to your data warehouse, CRM, or BI tool via our API.

Yes. Automatic redaction removes credit card numbers, SSNs, and other sensitive data from transcripts before indexing. Redaction rules are fully configurable.

Summary accuracy exceeds 94% on business calls. The model uses your domain vocabulary, so industry-specific terms are recognised and summarised correctly.

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