Solution · SaaS & Tech Companies

Reduce churn. Grow NRR. Scale CS intelligently.

Communications built for SaaS. Health score–triggered calls, AI onboarding, in-app click-to-call, and revenue intelligence that ties every conversation directly to MRR.

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app.ts · main

import { MeraTalk } from '@meratalk/sdk';

const mt = new MeraTalk(env.API_KEY);

await mt.health.watch({

account: 'bolt-saas',

threshold: 60,

onDrop: async (score) => {

await mt.calls.create({

to: '+1415555_'

});

}

});

FIRES▶

⚡

200 OKhealth.drop

webhook · <80ms

⚡

Every score triggers the right action.

MeraTalk watches your account health 24/7 and fires automated outreach the moment a score crosses your threshold — no manual monitoring, no missed saves.

90+

healthy

Expansion call scheduled · AI upsell surfaces

TRIGGER

// score: 90+

status: 'expanding'

trend: '↑ usage'

+22% expansion

70–89

stable

CS check-in queued · renewal deck auto-prepared

TRIGGER

// score: 70–89

status: 'stable'

renewal: '60d'

91% renewal rate

50–69

at_risk

Immediate CS alert · rescue call auto-dialled

TRIGGER

// score: 50–69

status: 'at_risk'

usage: '↓ 30%'

68% save rate

<50

churn_risk

Executive escalation · urgent intervention now

TRIGGER

// score: <50

status: 'churn_risk'

logins: '0 / 14d'

Emergency outreach

Communications built for SaaS growth.

Tie every call to a revenue outcome — retention, expansion, or NRR.

Health score triggers

Auto-dial your CS team the moment an account drops below threshold.

AI onboarding calls

Personalised onboarding calls at day 1, 7, and 30 — driven by live usage data.

CRM & product sync

Every call screen-pops with the customer's MRR, tickets, and NPS already loaded.

In-app click-to-call

Embed a call widget in your dashboard with full session context passed automatically.

Revenue intelligence

Tag calls by expansion or churn risk and correlate patterns with NDR.

NPS & CSAT automation

Post-call surveys fire automatically and sync scores straight to your CRM.

Testimonials

What teams say after 90 days on the platform.

Sample placeholders — replace with verified customer outcomes after sales approval.

“Three vendors collapsed into one bill, and the AI receptionist booked $38k of consultations while we were closed. The platform paid for the year inside the first quarter.”

Multi-location dental practice

on consolidating the stack

“Inbound calls finally attach to the right deal. We attributed six figures of pipeline last quarter to calls that used to disappear into a generic queue.”

Mid-market insurance brokerage

on the HubSpot plugin

“Our outbound dialer's connect rate doubled inside two weeks. Lead prioritisation actually works when it runs against your live CRM, not a stale CSV.”

Staffing agency

on the AI Power Dialer

“Every after-hours call used to be a missed job — about $7k a month down the drain. The AI receptionist closed the gap in week one.”

Home services company

on the AI receptionist

“Three vendors collapsed into one bill, and the AI receptionist booked $38k of consultations while we were closed. The platform paid for the year inside the first quarter.”

Multi-location dental practice

on consolidating the stack

“Inbound calls finally attach to the right deal. We attributed six figures of pipeline last quarter to calls that used to disappear into a generic queue.”

Mid-market insurance brokerage

on the HubSpot plugin

“Our outbound dialer's connect rate doubled inside two weeks. Lead prioritisation actually works when it runs against your live CRM, not a stale CSV.”

Staffing agency

on the AI Power Dialer

“Every after-hours call used to be a missed job — about $7k a month down the drain. The AI receptionist closed the gap in week one.”

Home services company

on the AI receptionist

Reduce churn. Grow NRR. Scale CS intelligently.

Every score triggers the right action.