MeraTalk
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Contact Center Hub

The Contact Center Built for AI

Omnichannel. AI-powered. Zero hardware. Unify voice, chat, email, and SMS with real-time AI assist, live supervision, and 100% interaction analytics — all in one platform.

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Contact Center · Command View
Live
Routing Queue
SM
Sarah M.
Voice0m 12s
DR
David R.
Chat0m 48s
LH
Layla H.
Email1m 05s
Agent Board
AK
Alex K.
Voice · Active
MP
Maria P.
Chat · Active
JL
James L.
Wrap-up
AI Assist · Suggestion
Check order #48221 status
Whisper active
QA auto-scoring on
FEATURES

Every Feature You Need Out of the Box

No add-ons required. AI, analytics, supervision, and omnichannel all included from day one.

Omnichannel Inbox

Voice, chat, email, and SMS unified in one agent queue. Handle every channel without switching apps or dashboards.

Smart IVR Routing

Route callers by intent, data, language, and agent skill before they ever wait in queue — zero code required.

Overflow Rules

Automatically overflow to backup queues, voicemail, or callback when wait thresholds are breached.

Skill-Based Distribution

Match every interaction to the right agent based on skills, language, product expertise, and current load.
GETTING STARTED

From Zero to Live in 3 Days

Configure through a visual dashboard — no code, no professional services for standard setups.

Day 1

Account Setup

Create your account, configure IVR flows, add agents, and connect your existing phone numbers or carriers.
Day 2

Test & Train

Run test calls, train agents in the browser-based desktop, and configure routing rules per team and channel.
Day 3

Go Live

Switch on your queues. Real-time wallboard active immediately. AI Agent Assist starts on every call from minute one.
PLANS BY TEAM SIZE

From 5 Agents to 500

Plans that grow with you — from lean support teams to enterprise-scale operations.

SMB
5–30
Agents
Omnichannel inbox
AI Agent Assist
Basic IVR
Live wallboard
Standard reporting
Growth
Most Popular
30–150
Agents
Everything in SMB
Predictive dialer
Advanced routing
QA auto-scoring
Supervisor barge/whisper
CRM integrations
Enterprise
150+
Agents
Everything in Growth
Custom SLAs
SSO / SAML
Dedicated support
Compliance recording
Custom reporting API
PRODUCT SUITE

One Contact Center Platform, Every Tool Your Agents Need

Explore the parts of the cloud contact center — from outbound dialing and AI agent assist to supervision and interaction analytics.

AI Omnichannel Contact Center

Voice, chat, SMS, email and social on one routing engine.

Omnichannel contact center

Outbound Dialer

Predictive, power, preview and progressive dialing for outbound campaigns.

Outbound dialer software

AI Agent Assist

Real-time whisper coaching and inline answers while your agents are on the call.

AI agent assist

AI Supervisor Assist

Real-time call quality scoring and alerting so supervisors can step in at the right moment.

Supervisor assist

AI Interaction Analytics

Auto-scored QA, topic mining and root-cause analysis across every interaction.

Interaction analytics

Enterprise Contact Center

Custom SLAs, SSO / SAML, dedicated support and compliance recording for large operations.

Enterprise contact center
Security & Compliance

A secure contact center for regulated teams

Contact centers handle sensitive customer conversations every day. MeraTalk is built with the controls security and compliance reviewers ask for, from recording to access management.

Compliance recording
SSO / SAML sign-in
Custom SLAs and dedicated support
See security details
SOC 2 Type II
Security and availability controls
PCI DSS
Payment card data protection
GDPR
Customer data privacy
FCC 499
Telecom regulatory filing
FAQ

Questions about Contact Center

Can't find what you need? Our team usually replies in under 4 minutes during business hours.

Still have questions?

Chat with usSend an email

Most teams are fully live in 1-3 days through a visual configuration dashboard — no code, no professional services for standard setups.

Yes. Agents work from any browser or mobile app. Supervisors monitor, coach, and barge from anywhere with identical functionality.

Yes. MeraTalk supports BYOC (bring your own carrier) for voice, so you can keep your SIP trunks or direct routing.

It listens to every interaction in real time, surfaces suggested responses, relevant KB articles, and compliance reminders in a side panel — no configuration per agent needed.

Voice, chat, email and SMS are unified in one platform, so agents handle every conversation from one omnichannel inbox with the same routing, supervision and analytics.

From lean teams of 5 agents to enterprise operations of 150+. Plans scale from SMB (5-30 agents) to Growth (30-150) and Enterprise (150+), so you can start small and grow.

Get Started Today

Sign up today.
Take your first call before lunch.

Same product, same support, same compliance on every plan. The AI receptionist is included from day one.

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