Contact Center Hub

The Contact Center Built for AI

Omnichannel. AI-powered. Zero hardware. Unify voice, chat, email, and SMS with real-time AI assist, live supervision, and 100% interaction analytics — all in one platform.

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Contact Center · Command View

Live

Routing Queue

Sarah M.

Voice0m 12s

David R.

Chat0m 48s

Layla H.

Email1m 05s

Agent Board

Alex K.

Voice · Active

Maria P.

Chat · Active

James L.

Wrap-up

AI Assist · Suggestion

Check order #48221 status

Whisper active

QA auto-scoring on

Every Feature You Need Out of the Box

No add-ons required. AI, analytics, supervision, and omnichannel all included from day one.

Omnichannel Inbox

Voice, chat, email, and SMS unified in one agent queue. Handle every channel without switching apps or dashboards.

Smart IVR Routing

Route callers by intent, data, language, and agent skill before they ever wait in queue — zero code required.

Overflow Rules

Automatically overflow to backup queues, voicemail, or callback when wait thresholds are breached.

Skill-Based Distribution

Match every interaction to the right agent based on skills, language, product expertise, and current load.

From Zero to Live in 3 Days

Configure through a visual dashboard — no code, no professional services for standard setups.

Day 1

Account Setup

Create your account, configure IVR flows, add agents, and connect your existing phone numbers or carriers.

Day 2

Test & Train

Run test calls, train agents in the browser-based desktop, and configure routing rules per team and channel.

Day 3

Go Live

Switch on your queues. Real-time wallboard active immediately. AI Agent Assist starts on every call from minute one.

From 5 Agents to 500

Plans that grow with you — from lean support teams to enterprise-scale operations.

SMB

5–30

Agents

Omnichannel inbox

AI Agent Assist

Basic IVR

Live wallboard

Standard reporting

Growth

Teams running on MeraTalk Contact Center

“We migrated from a legacy system in under 3 days. The omnichannel inbox alone cut our handle time by 22% in the first week.”

Contact Center Director, Horizon Insurance

Horizon Insurance

“Our supervisors finally have real-time visibility. They catch struggling agents before a call goes bad — not after reading a QA report a week later.”

VP CX, Broadfield Telecom

Broadfield Telecom

“The AI agent assist reduced onboarding time for new reps from 3 weeks to 5 days. They have the answers in real time.”

Head of Support, Meridian HealthCare

Meridian HealthCare

“We migrated from a legacy system in under 3 days. The omnichannel inbox alone cut our handle time by 22% in the first week.”

Contact Center Director, Horizon Insurance

Horizon Insurance

“Our supervisors finally have real-time visibility. They catch struggling agents before a call goes bad — not after reading a QA report a week later.”

VP CX, Broadfield Telecom

Broadfield Telecom

“The AI agent assist reduced onboarding time for new reps from 3 weeks to 5 days. They have the answers in real time.”

Head of Support, Meridian HealthCare

Meridian HealthCare

FAQ

Questions about Contact Center

Can't find what you need? Our team usually replies in under 4 minutes during business hours.

Still have questions?

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Most teams are fully live in 1-3 days through a visual configuration dashboard — no code, no professional services for standard setups.

Yes. Agents work from any browser or mobile app. Supervisors monitor, coach, and barge from anywhere with identical functionality.

Yes. MeraTalk supports BYOC (bring your own carrier) for voice, so you can keep your SIP trunks or direct routing.

It listens to every interaction in real time, surfaces suggested responses, relevant KB articles, and compliance reminders in a side panel — no configuration per agent needed.

Get Started Today

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Take your first call before lunch.

Same product, same support, same compliance on every plan. The AI receptionist is included from day one.

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