Surface the right reply, the right article, and the right action — instantly, for every agent, on every call. AI Assist cuts handle time, accelerates onboarding, and automates compliance checks in real time.
Six AI-powered capabilities working in parallel to make every agent perform like your best agent — from day one.
Here is exactly what appears in the agent's AI assist panel — from the first word to after-call wrap-up.
Four moments where AI Agent Assist makes the difference between a good interaction and a great one.
Connect your content, and the AI starts coaching every conversation from the first call.
Link Confluence, Zendesk, SharePoint or any custom knowledge source. Agent Assist learns your content.
Real-time transcription feeds a side panel with reply suggestions and articles, updated every few seconds, on voice, chat, SMS and email.
After the call, the AI drafts the summary and next steps, and scores the interaction against your rubric.
New hires, veterans, supervisors and compliance teams all get something different from the same real-time AI.
Newer agents benefit most from real-time guidance in their first weeks, with answers and replies suggested live.
For support teams →Surface the right answer or objection response mid-call and let AI draft the follow-up once the conversation ends.
For sales teams →Catch missed disclosures and restricted language live, and review every interaction scored against your rubric.
AI interaction analytics →Get alerted the moment customer tone turns negative, at the same time as the agent, so you can step in early.
AI supervisor assist →Part of the MeraTalk cloud contact center. Pair it with the outbound dialer or explore the full MeraTalk AI suite.
Can't find what you need? Our team usually replies in under 4 minutes during business hours.
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Same product, same support, same compliance on every plan. The AI receptionist is included from day one.
