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AI Agent Assist

Real-Time Intelligence, Every Interaction

Surface the right reply, the right article, and the right action — instantly, for every agent, on every call. AI Assist cuts handle time, accelerates onboarding, and automates compliance checks in real time.

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AI Agent Assist
Live
Customer Context
Emma W.
Frustrated about delayed order
3rd contact this week
LTV: High
AI Suggestions
Reply suggestion97% match
KB Article91% match
Action88% match

Real-Time Intelligence, Every Interaction

Six AI-powered capabilities working in parallel to make every agent perform like your best agent — from day one.

Real-Time Reply Suggestions

The AI listens to every conversation and surfaces the most relevant reply options ranked by confidence — updated every few seconds.

Live Knowledge Retrieval

Instantly pulls the most relevant articles from your connected knowledge base so agents never need to leave the conversation to search.

Intelligence at Every Step of the Conversation

Here is exactly what appears in the agent's AI assist panel — from the first word to after-call wrap-up.

01

Opening Detection

The moment the customer starts explaining their issue, AI identifies the topic, cross-references CRM history, and surfaces relevant context.
02

Live Suggestions

AI ranks the 3 best responses and surfaces the top KB article. Agent clicks to accept or edits before sending.
03

Auto Close

After the conversation, AI writes the summary, fills the disposition, and queues the follow-up. Wrap-up time: 0.

What AI Does on Every Call

Four moments where AI Agent Assist makes the difference between a good interaction and a great one.

AI Active
Customer asks about cancellation policy
Retrieves the exact cancellation clause from your knowledge base and surfaces it in the agent's side panel — instantly.
AI Active
Regulated disclosure window approaching
Flags required compliance phrases not yet spoken and prompts the agent before the window closes.
AI Active
Customer tone shifting negative
Alerts the agent and supervisor simultaneously. Suggests an empathy-first response to de-escalate before it becomes a complaint.
AI Active
Call wrapping up
Draft summary written, action items listed, follow-up email queued, and disposition auto-filled — wrap-up time drops to zero.
Testimonials

Contact centers using Agent Assist see measurable results

“New agents used to take 3 weeks to be customer-ready. With AI Agent Assist, it's 5 days. They have answers in real time — they don't need to memorize the entire KB.”

Contact Center Director
Contact Center Director
Apex Insurance

“Our handle time dropped 28% in the first month. The biggest win was auto after-call notes. Agents stopped spending 6 minutes post-call on wrap-up.”

VP Support Operations
VP Support Operations
Relay Commerce

“Compliance was a constant concern. Now the AI flags missed disclosures in real time. Our audit scores went from 81% to 97% without adding a QA headcount.”

Head of Compliance
Head of Compliance
Crestfield Financial

“New agents used to take 3 weeks to be customer-ready. With AI Agent Assist, it's 5 days. They have answers in real time — they don't need to memorize the entire KB.”

Contact Center Director
Contact Center Director
Apex Insurance

“Our handle time dropped 28% in the first month. The biggest win was auto after-call notes. Agents stopped spending 6 minutes post-call on wrap-up.”

VP Support Operations
VP Support Operations
Relay Commerce

“Compliance was a constant concern. Now the AI flags missed disclosures in real time. Our audit scores went from 81% to 97% without adding a QA headcount.”

Head of Compliance
Head of Compliance
Crestfield Financial
FAQ

Questions about Agent Assist

Can't find what you need? Our team usually replies in under 4 minutes during business hours.

Still have questions?

Chat with usSend an email

The AI listens to the live conversation via real-time transcription, analyzes context, and surfaces suggestions in a side panel updated every few seconds.

Yes — voice, live chat, SMS, and email. Suggestions adapt to the channel and conversation format.

Yes. Connect Confluence, Zendesk, SharePoint, or any custom knowledge source. Agent Assist learns your content.

Customers see 20–35% reduction on average. Newer agents benefit most from real-time guidance during their first weeks.

Get Started Today

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Same product, same support, same compliance on every plan. The AI receptionist is included from day one.

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