MeraTalk
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Customer Engagement Suite

Reach Every Customer on Their Channel

Multi-channel engagement platform with AI personalization. Run coordinated campaigns across voice, SMS, email, and chat — and measure what converts, from one place.

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Campaign Orchestration · Live
3 running
142
Enterprise
890
SMB
234
Trial
Voice
88%
SMS
94%
Email
71%
Social
62%
Chat
79%
Drip: Day 3 of 7
AI send-time optimized
ENGAGEMENT FEATURES

Built for Meaningful Engagement

AI-personalized messages on the right channel at the right time — without manual guesswork.

Multi-Channel Campaigns
Design and launch coordinated campaigns across every customer touchpoint from one unified workflow builder. AI decides the best channel per recipient.
·Voice
·SMS
·Email
·Chat
AI Personalization
AI tailors message content, send time, and channel per recipient using behavioral signals and CRM data — no manual segmentation needed.
·Message content
·Send time
·Channel
A/B Testing
Test message copy, timing, and channel mix. The platform auto-optimizes in real time and shifts send volume to the winning variant automatically.
·Copy
·Timing
·Channel mix
Campaign Analytics
Real-time dashboards track delivery, open, click, and conversion rates per campaign and per channel — with exportable reports.
·Delivery
·Opens
·Clicks
·Conversions
Drip Sequences
Build automated nurture flows triggered on customer actions, time intervals, or CRM events. Drag-and-drop builder, no code.
·Actions
·Timing
·CRM events
CRM Sync
Pull segments from Salesforce, HubSpot, or any CRM. Campaign outcomes — opens, replies, conversions — write back automatically.
·Salesforce
·HubSpot
·Any CRM
HOW IT WORKS

Launch a Campaign in 3 Steps

From audience import to live AI-optimized campaign in minutes, not days.

01
Build Your Audience
Import from CRM or upload a list. Segment by behavior, tier, or any CRM field. No manual CSV wrestling.
02
Design the Flow
Add messages per channel in the drag-and-drop builder. Set timing, conditions, and fallback rules for each step.
03
Launch & Let AI Optimize
Go live in one click. AI monitors performance and shifts volume to winning variants automatically.
INTEGRATIONS

Works With the Tools You Already Use

Pull contact lists and segments directly from Salesforce, HubSpot, Zoho, or any CRM. Campaign outcomes — opens, replies, conversions — write back to the lead record automatically.

Connect Your CRM

Salesforce

CRM Sync

HubSpot

CRM Sync

Zoho

CRM Sync

Mailchimp

Email Sync

Twilio

SMS

Custom API

REST
EVERY CHANNEL

One engagement platform, four channels

Coordinate voice, SMS, email and chat from the same workflow, with AI choosing the best channel for each contact.

Voice
Reach contacts by phone with predictive, progressive, power and preview dialing.
Outbound dialer →
SMS
Send business SMS and MMS from your main number, with a shared team inbox for replies.
Business SMS and MMS →
Email
Send AI-personalized email as part of the same flow, with opens, clicks and conversions tracked.
Omnichannel contact center →
Chat
Qualify visitors around the clock with an AI chatbot that hands off to your team.
Website chatbot →
WHO IT'S FOR

Customer engagement software for every growing team

Run nurture, follow-up and retention campaigns without stitching together separate tools.

Sales and marketing
Build drip sequences triggered by CRM events and let AI shift volume to the best-performing variant.
For sales and marketing →
Retail and eCommerce
Reach shoppers on the channel they respond to, with timing and content personalized to each person.
For retail →
SaaS and tech
Trigger onboarding and nurture flows from product and CRM signals, with no code required.
For SaaS →
Customer success
Keep customers engaged with automated check-ins and write every outcome back to the CRM record.
For support teams →

Explore the wider MeraTalk AI suite or the cloud contact center.

FAQ

Questions about Customer Engagement

Can't find what you need? Our team usually replies in under 4 minutes during business hours.

Still have questions?

Chat with usSend an email

Voice, SMS, email, and live chat — all from one workflow builder with unified reporting across every channel.

It uses CRM data, behavioral history, and past engagement to pick the channel and timing most likely to convert for each individual contact.

Yes — connect your CRM and trigger sequences on field changes, deal stages, ticket events, or any data signal, no code required.

No hard limits. Campaigns to 1M+ recipients are supported with intelligent throttling to protect deliverability and sender reputation.

Yes. Test message copy, timing and channel mix, and the platform auto-optimizes in real time, shifting send volume to the winning variant automatically.

Get Started Today

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Take your first call before lunch.

Same product, same support, same compliance on every plan. The AI receptionist is included from day one.

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