Feature · Auto Attendant & IVR

A menu callers will not dread.

Drag, drop, and publish a multi-level IVR in minutes. Business-hours routing, AI natural language fallback, and 32 languages — no developer required.

Drag & DropMulti-level32 LanguagesAI Fallback

"Hi, this is MeraTalk…"

PRESS 1

SALES

→ Aria

PRESS 2

SUPPORT

routing…

PRESS 3

BILLING

→ Owen

OR SKIP THE MENU — LET AI ROUTE

Five non-negotiables

Everything a modern IVR must include.

Every feature below ships on every plan — no tiers, no add-ons.

Multi-level menus with conditional branches

Build unlimited-depth IVR trees. Branch on time of day, caller ID, account tier, or any custom condition.

Unlimited depthConditional branchingNested sub-menus

Visual drag-and-drop builder

No developer required. Build your entire call menu on a canvas — drag nodes, drop connections, publish in minutes.

No-codeLive previewOne-click publish

Business hours · holidays · after-hours

Set routing rules per day, hour, and holiday calendar. After-hours calls auto-route to voicemail or on-call.

Holiday calendarTime-of-day routingAfter-hours voicemail

Skills-based routing by caller intent

Route based on caller ID, account history, language preference, or customer tier. Best agent, every call.

Intent matchingCaller historyLanguage routing

Callback-on-wait with position-in-line

Callers hear their queue position and can request a callback instead of waiting. No hold music, no hang-ups.

Queue positionCallback requestZero hold time

AI routing

Our AI routes by natural language.

No more press-1-press-2 loops. Callers describe their intent and AI routes them instantly.

Static IVR

Traditional press-1 tree

Hi — for Sales press 1, Support press 2, Billing press 3, Hours press 4.

I think 2? Or maybe 3?

I didn't get that. For Sales press 1, Support press 2…

Forget it, let me just press 0.

47s

Route time

18%

Misroutes

11%

Hang-ups

MeraTalk AI

Natural language routing

Hi, you've reached Acme. How can I help today?

I need to reschedule my appointment for Thursday.

Got it — I'll send you to our scheduling team. One moment.

12s

Route time

Misroutes

Hang-ups

Testimonials

What teams say after 90 days on the platform.

Sample placeholders — replace with verified customer outcomes after sales approval.

“Three vendors collapsed into one bill, and the AI receptionist booked $38k of consultations while we were closed. The platform paid for the year inside the first quarter.”

Multi-location dental practice

on consolidating the stack

“Inbound calls finally attach to the right deal. We attributed six figures of pipeline last quarter to calls that used to disappear into a generic queue.”

Mid-market insurance brokerage

on the HubSpot plugin

“Our outbound dialer's connect rate doubled inside two weeks. Lead prioritisation actually works when it runs against your live CRM, not a stale CSV.”

Staffing agency

on the AI Power Dialer

“Every after-hours call used to be a missed job — about $7k a month down the drain. The AI receptionist closed the gap in week one.”

Home services company

on the AI receptionist