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Conversation Analytics Platform

Every Conversation Understood

AI intent, sentiment, objection detection and compliance flags across voice, chat, and messaging — at scale.

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LIVEWed · 2:14 PM
CALLER
AI EXPERT
COACHED
LIVE TRANSCRIPT
"Hi — I want to cancel today."
"Objection: pricing · Coaching tip sent."
14
analyzed
9
flagged
0
missed
today
AI SIGNALS

Four Core AI Signals

Every utterance scored across four dimensions — live, not in post-processing.

Intent Classification

Per-utterance confidence on what the customer is trying to do — renew, cancel, escalate, upgrade — scored live on every message.
CONFIDENCE0.81

Sentiment Trajectory

Captures the arc of the conversation, not just an average. Detects shifts from neutral to frustrated or recovered to satisfied.
TREND SCORE+0.4

Objection Detection

Flags common sales stalls and escalation signals in real time — price resistance, competitor mentions, churn intent.
CONFIDENCE0.76

Compliance Guardrails

Required disclosures, prohibited phrases, and script mandatories flagged live — before the call ends, not after.
COVERAGE100%
LIVE COACHING

A Silent Expert Beside Every Agent

Catches what humans miss. Surfaces what matters most — exactly when it matters.

Live Conversation● LIVE
CUSTOMERFrustrated
I placed an order 3 weeks ago and it still hasn't shipped. This is completely unacceptable.
AGENT
I sincerely apologize for this. Let me pull up your order and see exactly what happened.
CUSTOMEREscalation Risk
I've called twice before and nothing gets resolved. Why should this time be different?
AGENT
That's completely fair. I'm escalating this myself and will give you a direct resolution today.
AI SUGGESTED REPLY
“I completely understand your frustration. I'm personally escalating this right now and will ensure you receive a resolution within 24 hours.”
Type a response…
AI Coaching Hints
EMPATHY
Reference the '3 weeks' duration explicitly — it shows you heard them.
ESCALATION RISK
Third call pattern detected — offer direct callback from a senior agent.
RESOLUTION COMMIT
Use specific language: 'I will personally ensure this is resolved today.'
COMPLIANCE
Read the resolution commitment disclosure before closing the call.
LIVE QUALITY SCORE
Empathy72%
Script Adherence87%
Compliance100%
Sentiment Recovery58%
HOW IT WORKS

From live call to coaching insight

Conversation Expert turns every call, chat and message into scored, actionable conversation intelligence in four steps.

01

Transcribes live

Every call, chat and message is transcribed as it happens, across voice, chat and messaging.

02

Scores four AI signals

Intent, sentiment, objections and compliance are scored on every utterance, not after the call ends.

03

Coaches in the moment

Coaching cards appear in an overlay on the agent's screen, with script steps checked off as the call goes.

04

Rolls up into dashboards

Quality scores flow into agent and team dashboards, and post-call QA reports are generated automatically.

WHO IT'S FOR

Conversation analytics for every customer-facing team

Sales, support, compliance and team leads all get what they need from the same real-time conversation data.

Sales teams

Catch price resistance, competitor mentions and churn intent as they happen, and spot upsell opportunities mid-call.

Conversation AI for sales teams →

Support teams

Track sentiment recovery and resolution speed, and see when a frustrated customer turns the conversation around.

Conversation analytics for support →

Compliance and QA

Flag missing disclosures and prohibited phrases before the call ends, and keep full transcripts and AI quality reports.

AI interaction analytics →

Supervisors and leads

Follow agent and team scores on dashboards and step in with coaching exactly where it matters.

AI supervisor assist →
COMPARISON

How We Compare

Real-time coaching is rare. Most tools analyze after the fact.

Swipe sideways to compare →

Conversation Expert compared with Gong, Chorus and Observe.AI
FeatureMeraTalkGongChorusObserve.AI
Real-time coaching hintsYesNoNoYes
Per-utterance intent scoringYesYesNoNo
Compliance flag before call endsYesNoNoYes
Sentiment arc (not just average)YesYesYesNo
Upsell opportunity detectionYesNoNoNo
Script adherence scoring liveYesNoYesYes
No vendor data lock-inYesNoNoNo
Features covered7 / 72 / 72 / 73 / 7
FAQ

Conversation Expert questions answered.

Can't find what you need? Our team usually replies in under 4 minutes during business hours.

Still have questions?

Chat with usSend an email

Our AI transcribes the call live, analyzes sentiment, script coverage, and conversation context, and surfaces coaching cards in an overlay on the agent's screen — updated every few seconds during the call.

Yes. Define your expected script steps and the AI highlights which have been completed and which are missing — with a prompt to address any gaps before the call ends.

Yes. Set required disclosure phrases and prohibited terms. The AI flags any call in real time where disclosures are missing or prohibited language is used — not just in post-call review.

Each call is scored across empathy markers, resolution speed, script adherence, sentiment recovery, and compliance. Scores roll up into agent and team dashboards automatically.

It complements it. Real-time coaching prevents issues during the call. Post-call QA still happens automatically with full transcripts and AI-generated quality reports.

RELATED RESOURCES

More MeraTalk AI

Conversation Expert is one part of the MeraTalk AI suite — explore how the pieces work together over shared conversation data.

On MeraTalk

MeraTalk AI suite

See how every AI product shares the same conversation data to coach agents and surface insights.

On MeraTalk

AI Workflow Assistant

Automate post-call notes, data entry and follow-ups so agents stay focused on the customer.

External reference

Natural language processing

Background on the NLP techniques that power real-time conversation understanding.

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