Conversation Analytics Platform

Every Conversation Understood

AI intent, sentiment, objection detection and compliance flags across voice, chat, and messaging — at scale.

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LIVEWed · 2:14 PM

CALLER

AI EXPERT

COACHED

LIVE TRANSCRIPT

"Hi — I want to cancel today."

"Objection: pricing · Coaching tip sent."

analyzed

flagged

missed

today

Four Core AI Signals

Every utterance scored across four dimensions — live, not in post-processing.

Intent Classification

Per-utterance confidence on what the customer is trying to do — renew, cancel, escalate, upgrade — scored live on every message.

CONFIDENCE0.81

Sentiment Trajectory

Captures the arc of the conversation, not just an average. Detects shifts from neutral to frustrated or recovered to satisfied.

TREND SCORE+0.4

Objection Detection

Flags common sales stalls and escalation signals in real time — price resistance, competitor mentions, churn intent.

CONFIDENCE0.76

Compliance Guardrails

Required disclosures, prohibited phrases, and script mandatories flagged live — before the call ends, not after.

COVERAGE100%

A Silent Expert Beside Every Agent

Catches what humans miss. Surfaces what matters most — exactly when it matters.

Live Conversation● LIVE

CUSTOMERFrustrated

I placed an order 3 weeks ago and it still hasn't shipped. This is completely unacceptable.

AGENT

I sincerely apologize for this. Let me pull up your order and see exactly what happened.

CUSTOMEREscalation Risk

I've called twice before and nothing gets resolved. Why should this time be different?

AGENT

That's completely fair. I'm escalating this myself and will give you a direct resolution today.

AI SUGGESTED REPLY

“I completely understand your frustration. I'm personally escalating this right now and will ensure you receive a resolution within 24 hours.”

Type a response…

AI Coaching Hints

EMPATHY

Reference the '3 weeks' duration explicitly — it shows you heard them.

ESCALATION RISK

Third call pattern detected — offer direct callback from a senior agent.

RESOLUTION COMMIT

Use specific language: 'I will personally ensure this is resolved today.'

COMPLIANCE

Read the resolution commitment disclosure before closing the call.

LIVE QUALITY SCORE

Empathy72%

Script Adherence87%

Compliance100%

Sentiment Recovery58%

Results That Speak

Teams that coach live close more, comply more, and churn less.

+24%

FIRST CONTACT RESOLUTION

"Agents actually fix the issue during the call now, not on the third follow-up."

Rachel Monroe

VP CX, TechFlow

11 hrs

PER WEEK RETURNED TO SALES

"The AI handles QA review automatically. My team spends that time coaching, not scoring."

Daniel Park

Sales Ops, Axiom

−38%

AVERAGE HANDLE TIME

"Compliance flags in real time mean no more post-call rework. We close tickets faster."

Priya Nair

Contact Center Dir., Meridian

Testimonials

What teams say after 90 days on the platform.

Sample placeholders — replace with verified customer outcomes after sales approval.

“Three vendors collapsed into one bill, and the AI receptionist booked $38k of consultations while we were closed. The platform paid for the year inside the first quarter.”

Multi-location dental practice

on consolidating the stack

“Inbound calls finally attach to the right deal. We attributed six figures of pipeline last quarter to calls that used to disappear into a generic queue.”

Mid-market insurance brokerage

on the HubSpot plugin

“Our outbound dialer's connect rate doubled inside two weeks. Lead prioritisation actually works when it runs against your live CRM, not a stale CSV.”

Staffing agency

on the AI Power Dialer

“Every after-hours call used to be a missed job — about $7k a month down the drain. The AI receptionist closed the gap in week one.”

Home services company

on the AI receptionist