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AI Supervisor Assist

From Reactive to Proactive Supervision

Monitor live calls silently, whisper-coach agents mid-conversation, and get instant AI escalation alerts — before problems become complaints. QA automation scores 100% of calls so you coach on data, not gut feel.

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SUPERVISOR
· LIVE
ALEX R. · ON CALL
Chicago, IL
Live 3m 12s
Positive
TEAM SNAPSHOT · 5 LIVE
AR
Alex R.
Chicago, IL
On Call
MS
Maria S.
Austin, TX
Available
JL
James L.
Miami, FL
On Call
WHISPER · ACTIVE
"Try the retention offer — ask about the annual plan."
Only agent hears you
Zero-disruption coaching
REACTIVE VS PROACTIVE

From Reactive to Proactive Supervision

See what changes when AI takes the guesswork out of managing your contact center floor.

Without AI Supervisor
Only catch issues after QA review (days later)
Manual call monitoring — can't watch everyone
No early warning for frustrated customers
Coaching based on 5% of calls you happened to review
Spreadsheet scoring inconsistency
With AI Supervisor
Real-time escalation alerts the moment sentiment drops
Monitor any call with one click, silently
AI scores 100% of calls automatically
Whisper coaching during live calls — agents get guidance instantly
Consistent QA rubric applied to every interaction

Everything a Supervisor Needs, Live

Six real-time tools that give supervisors full visibility and instant control over every interaction.

Silent Monitor

Listen to any live call with a single click — agents are unaware, so behaviour is natural and authentic.

Whisper Coaching

Speak directly to your agent mid-call without the customer hearing. Guide new reps through difficult conversations in real time.

AUTO QA

Stop Sampling. Start Scoring Everything.

Manual QA leaves 95% of calls unreviewed. AI Auto-QA closes that gap completely.

Manual QA
Reviews 5% of calls at best
Inconsistent scoring across reviewers
Feedback arrives days or weeks late
No way to catch every compliance miss
AI Auto-QA
Scores 100% of calls, every shift
Consistent rubric — zero reviewer bias
Feedback surfaced within minutes
Every compliance deviation flagged automatically

Complete QA Coverage

Every interaction scored automatically against your rubric — not just the 5% you had time to sample manually.
CALL TIMELINE

Catch Problems Before They Escalate

Follow a single call from start to resolution — and see where AI intervention makes all the difference.

01
Customer calls — normal tone
Call begins normally. Sentiment AI starts monitoring from the first word.
02
Frustration detected at 1m 32s
AI detects rising frustration. Supervisor receives instant push alert with option to listen or join.
03
Supervisor whisper-coaches at 2m 10s
Supervisor joins silently and coaches the agent on de-escalation. Customer never knows.
04
Call resolved — CSAT: 4.8/5
What would have been an escalation becomes a positive experience. Coaching moment logged.
WHO IT'S FOR

AI supervisor assist for every team lead on the floor

Monitor, coach and score every conversation from one browser-based console, with no software to install.

Floor supervisors
Monitor any call with one click, silently, and step in with whisper or barge when a customer needs help.
Cloud contact center →
QA and compliance
Apply one consistent QA rubric to every interaction instead of sampling a small share of calls.
Interaction analytics →
Remote team leads
Monitoring, whisper and barge work identically for remote and in-office agents, from any device.
For remote teams →
Support managers
Get a push alert the moment frustration crosses your threshold, with the option to listen or join immediately.
For support teams →

Pair it with AI agent assist for live agent guidance, or explore the full MeraTalk AI suite.

FAQ

Questions about Supervisor Assist

Can't find what you need? Our team usually replies in under 4 minutes during business hours.

Still have questions?

Chat with usSend an email

By default, no. You control whether agents see a monitoring indicator. Whisper and Barge can operate silently at your discretion.

No. The entire supervisor console runs in your browser. Monitor, whisper, and barge from any device.

Sentiment AI analyzes transcripts in real time. When a customer's frustration score crosses your threshold, you get a push alert with the option to listen or join immediately.

Yes. Monitoring, whisper, and barge work identically for remote and in-office agents.

Yes. Whisper coaching gives agents guidance instantly during live calls, and barge lets you join the call when needed. Both can operate silently at your discretion.

Get Started Today

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Take your first call before lunch.

Same product, same support, same compliance on every plan. The AI receptionist is included from day one.

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