Business SMS & MMS

Text Your Customers from One Shared Number

A shared team inbox on your main business number. Send and receive texts as a team, attach images and files via MMS, set up auto-responses, and sync with your CRM.

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98% open rate

TCPA compliant

Shared team inbox

Acme Plumbing

(415) 555-0142 · Local

10DLC verified

Trust score 98

Acme Plumbing (415) 555-0142

Hi — is the 3pm appointment still on?

2:41 PM

Yes Mr. Chen — Rafael is en route, ETA 2:55. Here's a photo of his van.

van-photo.jpg

MMS · 196 KB

2:42 PM

Templates12 saved

Appointment confirmService

Review requestCS

Technician ETAOps

Shared Inbox

One Number. The Whole Team.

Every text to your main business number lands in a shared inbox. Assign conversations to teammates, add internal notes, and reply without switching apps.

Assign threads to any team member

Internal notes visible only to your team

Read receipts show when customers open messages

See It in Action

Team Inbox2 unread

Maria Gonzalez

When can I expect my delivery?

Assigned to Alex

Tom Reeves

Got the invoice, thanks!

Read

Internal Note

Agent note: customer is a VIP account — escalate if unresolved.

Platform Features

Built for High-Volume Business Texting

Message Templates

Save frequently used replies as templates. One click sends a perfect, consistent message — no retyping.

Auto-Reply Rules

Automatically respond to incoming texts based on keywords, business hours, or conversation status.

Scheduled Messages

Write your message now, send it later. Schedule follow-ups, reminders, and campaigns at the right time.

Why SMS

Why Business Teams Choose SMS

The highest-engagement channel your team isn't fully using yet.

First Channel Customers Actually Open

SMS lands directly in the native messages app. No inbox to get buried in, no spam filter to dodge — your message is seen.

Conversations at the Customer's Pace

No phone tag. No missed calls. Customers respond when convenient, and your team handles replies from a shared inbox.

Full Thread History, Always Visible

Every message from every agent in one shared conversation thread. Anyone can pick up where a colleague left off without asking for context.

Syncs With Your CRM Automatically

Conversations logged, contacts updated, and follow-up tasks created in Salesforce, HubSpot, and Zoho without manual entry.

Testimonials

Teams That Made SMS Their Primary Channel

“Our customers text us more than they call. Having a shared inbox means no message falls through the cracks — even when someone is out.”

Customer Success Lead

Onyx Logistics

“We send order confirmations and shipping updates via SMS now. Open rates went from 22% (email) to 97%. It's not even close.”

eCommerce Director

Pulse Apparel

“The internal notes feature is underrated. I can leave context on a thread without the customer seeing — my team always knows the history.”

Support Manager

Veritas Tech

“Our customers text us more than they call. Having a shared inbox means no message falls through the cracks — even when someone is out.”

Customer Success Lead

Onyx Logistics

“We send order confirmations and shipping updates via SMS now. Open rates went from 22% (email) to 97%. It's not even close.”

eCommerce Director

Pulse Apparel

“The internal notes feature is underrated. I can leave context on a thread without the customer seeing — my team always knows the history.”

Support Manager

Veritas Tech

FAQ

Common Questions About Business SMS

Can't find what you need? Our team usually replies in under 4 minutes during business hours.

Still have questions?

Chat with us Send an email

Yes. Your main business number becomes SMS-enabled. Customers text the same number they call, and all messages route to your team inbox.

Yes. Conversations are assigned to team members but visible to the whole team. One number, unlimited team members.

Yes. MMS supports images, PDFs, and other files. Send product photos, invoices, and documents directly in the message thread.

Yes. MeraTalk includes opt-in/opt-out management, consent tracking, and DNC list enforcement to keep your SMS campaigns compliant.

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