Privacy at a glance
MeraTalk is a cloud communications platform operated by MeraTalk Inc. Our website address is meratalk.com.
We provide cloud phone systems, AI contact center tools, team messaging, and related business communication services to companies worldwide. This Privacy Policy applies to all users of our website and platform services.
We collect information you provide directly to us and information we collect automatically when you use our services.
If you connect a third-party integration (e.g. HubSpot, Salesforce, Google Workspace), we receive data shared by that platform in accordance with your authorisation and their privacy policies.
We use the information we collect to:
We do not sell your personal data to third parties for their own marketing purposes.
Pages on this site may include embedded content from third-party providers (e.g. YouTube videos, social media widgets, interactive demos). Embedded content from other websites behaves in exactly the same way as if you visited those websites directly.
These third-party sites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content — including tracking your interaction if you have an account and are logged in to that website.
We recommend reviewing the privacy policies of any embedded content providers whose content you interact with.
We do not sell, rent, or trade your personal data. We share data only in the following limited circumstances:
We engage trusted third-party vendors to help us deliver services — such as cloud infrastructure providers, payment processors, email delivery services, and analytics platforms. These providers are contractually bound to handle your data only as instructed and in compliance with applicable privacy laws.
If MeraTalk is involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.
We may disclose your information if required by law, court order, or government authority, or when we believe disclosure is necessary to protect our rights, prevent fraud, or ensure user safety.
We may share your data for other purposes with your explicit consent.
We retain your personal data for as long as your account is active or as needed to provide you with our services.
When data is no longer required, we delete or anonymise it securely. You can request deletion of your data at any time (see Your Rights below), subject to legal retention requirements.
Depending on your location, you may have the following rights regarding your personal data:
To exercise any of these rights, contact us at info@meratalk.com. We will respond within 30 days. We may need to verify your identity before processing your request.
If you are located in the EEA, UK, or California, you also have the right to lodge a complaint with your local data protection authority.
MeraTalk operates globally. Your data may be stored and processed in the United States, the European Union, or other countries where MeraTalk or its service providers maintain infrastructure.
When transferring personal data from the EEA or UK to countries without an adequacy decision, we rely on standard contractual clauses (SCCs) approved by the European Commission, or other legally recognised transfer mechanisms.
Enterprise and regulated-industry customers may request data residency options to ensure their data stays within a specific region (US, EU, UK, Canada, or Australia).
Visitor comments and support form submissions may be checked through automated spam detection services. These services may process your IP address and message content to identify spam.
We take the security of your data seriously. MeraTalk maintains a comprehensive security programme that includes:
Despite these measures, no system is completely secure. If you believe your account has been compromised, contact us immediately at info@meratalk.com.
MeraTalk services are intended for business use and are not directed at children under the age of 16. We do not knowingly collect personal data from children.
If you believe we have inadvertently collected data from a child under 16, please contact us immediately at info@meratalk.com and we will take steps to delete that information promptly.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, we want to hear from you.
You may also write to us at:
MeraTalk Inc.
Privacy & Legal Team
United States
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by email or by a prominent notice on our website. Your continued use of MeraTalk after an update constitutes acceptance of the revised policy.
