MeraTalk
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Solution · Retail & E-Commerce

Fast Answers on Every Channel. Loyal Customers for Life

Omnichannel contact center built for retail and e-commerce. Handle WISMO calls, returns, and post-purchase queries with AI — while your agents focus on the moments that matter.

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SHOPFRONT · SUPPORT HUB
Today's Queue
LIVE
847
Orders
631
AI Handled
4
In Queue
96%
CSAT
LIVE SUPPORT QUEUE
#5521 · Emma W.
Where's my order? Expected today
AI Resolved
Chat
#5522 · Noah K.
Return SKU-9981 — item damaged
Agent Live
Voice
#5523 · Aria L.
Wrong colour delivered
In Queue
SMS
Voice
Chat
SMS
Email

"Today's shopper expects a reply in under 30 seconds. Your contact centre should be the reason they buy again."

Retail moments

Handle every retail moment — automatically

From first enquiry to post-purchase feedback — MeraTalk handles the full support lifecycle across every channel.

74% self-service

WISMO calls handled instantly

"Where is my order?" AI reads live tracking, ETA, and carrier status in under 2 seconds. Zero hold time, zero agent involvement.
30s avg handle

Returns without agent touch

Customer texts or calls → bot verifies the order → return label emailed in 30 seconds. Agents never enter the loop.
+18% attach rate

Upsell during service calls

When an agent resolves an issue, AI surfaces relevant add-ons based on purchase history — converting support interactions into revenue.
96% CSAT avg

Post-call CSAT on every channel

Automated 1-tap SMS surveys after every interaction. Scores feed back into real-time agent coaching dashboards.
Platform features

Built for the pace of modern retail

Every feature designed around how shoppers actually contact you — and what they expect when they do.

4ch
one inbox

Omnichannel unified queue

Voice, chat, SMS, and email land in one queue. Agents switch channels without losing context — supervisors see all of it in one real-time dashboard.
Voice · Chat · SMS · EmailUnified agent viewLive supervisor board
74%
AI deflection

AI self-service that actually resolves

Our AI doesn't just deflect — it resolves. Order status, returns, tracking, and cancellation requests handled end-to-end, 24/7 with no agent hand-off.
End-to-end resolutionNo hand-off for routine asks24/7 availability
∞
elastic scale

Elastic scale for peak season

Black Friday, Cyber Monday, holiday flash sales — capacity expands automatically in seconds. No pre-provisioning, no dropped calls, no SLA breach.
Auto-scale on demandZero pre-provisioningSLA guaranteed
12+
integrations

Commerce platform integrations

Native connectors for Shopify, Magento, WooCommerce, and Salesforce Commerce Cloud. Agents always see live order data the moment a call arrives.
Shopify · Magento · SalesforceLive order screen popsCustom API / webhook
How it works

From shopper question to loyal customer in three steps

Every channel feeds one queue, and AI clears the routine questions before an agent is needed.

01
Every channel, one queue
Voice, chat, SMS and email land in one queue, so agents switch channels without losing context.
02
AI resolves the routine
Order status, tracking, ETA, returns and cancellations are handled end to end, 24/7, with no agent hand-off.
03
Agents see the full picture
When a person is needed, the screen pops with recent orders, return history and loyalty status, and a CSAT survey follows by SMS.
Who it's for

Contact center software for every kind of retailer

From online stores to seasonal sellers, answer every shopper fast without adding headcount.

E-commerce brands
Connect Shopify, Magento, WooCommerce or Salesforce Commerce Cloud so agents see live order data the moment a call arrives.
Website chatbot →
Multi-store retailers
Give shoppers one number and one omnichannel queue, with a live supervisor board across every channel.
For small business →
Support teams
Cut WISMO and returns calls with AI self-service, and keep agents free for the moments that matter.
For support teams →
Peak-season sellers
Capacity expands automatically for Black Friday, Cyber Monday and flash sales, with no pre-provisioning.
For logistics →

Built on the omnichannel contact center and the MeraTalk AI suite, on top of the cloud contact center.

FAQ

Questions, answered.

Can't find what you need? Our team usually replies in under 4 minutes during business hours.

Still have questions?

Chat with usSend an email

Our platform auto-scales elastically. During peak seasons like Black Friday, capacity expands instantly — no pre-provisioning or contracts needed.

Yes. Our AI self-service handles order status, tracking links, ETA, and return initiation without any agent involvement, 24/7.

Yes. We integrate with Shopify, Magento, WooCommerce, Salesforce Commerce Cloud, and custom platforms via APIs for live order data.

After each call or chat, we automatically send a 1-question CSAT SMS. Scores are aggregated in real time and linked to individual agents for coaching.

Yes. When a call arrives, the agent screen automatically pops with the customer's recent orders, return history, and loyalty status from your commerce platform.

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Same product, same support, same compliance on every plan. The AI receptionist is included from day one.

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