Solution · Retail & E-Commerce

Fast answers on every channel. Loyal customers for life.

Omnichannel contact center built for retail and e-commerce. Handle WISMO calls, returns, and post-purchase queries with AI — while your agents focus on the moments that matter.

Get a Demo Explore Platform

"Today's shopper expects a reply in under 30 seconds. Your contact centre should be the reason they buy again."

Handle every retail moment — automatically.

From first enquiry to post-purchase feedback — MeraTalk handles the full support lifecycle across every channel.

74% self-service

WISMO calls handled instantly

"Where is my order?" AI reads live tracking, ETA, and carrier status in under 2 seconds. Zero hold time, zero agent involvement.
30s avg handle

Returns without agent touch

Customer texts or calls → bot verifies the order → return label emailed in 30 seconds. Agents never enter the loop.
+18% attach rate

Upsell during service calls

When an agent resolves an issue, AI surfaces relevant add-ons based on purchase history — converting support interactions into revenue.
96% CSAT avg

Post-call CSAT on every channel

Automated 1-tap SMS surveys after every interaction. Scores feed back into real-time agent coaching dashboards.

Built for the pace of modern retail.

Every feature designed around how shoppers actually contact you — and what they expect when they do.

4ch
one inbox

Omnichannel unified queue

Voice, chat, SMS, and email land in one queue. Agents switch channels without losing context — supervisors see all of it in one real-time dashboard.
Voice · Chat · SMS · EmailUnified agent viewLive supervisor board
74%
AI deflection

AI self-service that actually resolves

Our AI doesn't just deflect — it resolves. Order status, returns, tracking, and cancellation requests handled end-to-end, 24/7 with no agent hand-off.
End-to-end resolutionNo hand-off for routine asks24/7 availability
∞
elastic scale

Elastic scale for peak season

Black Friday, Cyber Monday, holiday flash sales — capacity expands automatically in seconds. No pre-provisioning, no dropped calls, no SLA breach.
Auto-scale on demandZero pre-provisioningSLA guaranteed
12+
integrations

Commerce platform integrations

Native connectors for Shopify, Magento, WooCommerce, and Salesforce Commerce Cloud. Agents always see live order data the moment a call arrives.
Shopify · Magento · SalesforceLive order screen popsCustom API / webhook
Testimonials

What teams say after 90 days on the platform.

Sample placeholders — replace with verified customer outcomes after sales approval.

“Three vendors collapsed into one bill, and the AI receptionist booked $38k of consultations while we were closed. The platform paid for the year inside the first quarter.”

Customer
Multi-location dental practice
on consolidating the stack

“Inbound calls finally attach to the right deal. We attributed six figures of pipeline last quarter to calls that used to disappear into a generic queue.”

Customer
Mid-market insurance brokerage
on the HubSpot plugin

“Our outbound dialer's connect rate doubled inside two weeks. Lead prioritisation actually works when it runs against your live CRM, not a stale CSV.”

Customer
Staffing agency
on the AI Power Dialer

“Every after-hours call used to be a missed job — about $7k a month down the drain. The AI receptionist closed the gap in week one.”

Customer
Home services company
on the AI receptionist

“Three vendors collapsed into one bill, and the AI receptionist booked $38k of consultations while we were closed. The platform paid for the year inside the first quarter.”

Customer
Multi-location dental practice
on consolidating the stack

“Inbound calls finally attach to the right deal. We attributed six figures of pipeline last quarter to calls that used to disappear into a generic queue.”

Customer
Mid-market insurance brokerage
on the HubSpot plugin

“Our outbound dialer's connect rate doubled inside two weeks. Lead prioritisation actually works when it runs against your live CRM, not a stale CSV.”

Customer
Staffing agency
on the AI Power Dialer

“Every after-hours call used to be a missed job — about $7k a month down the drain. The AI receptionist closed the gap in week one.”

Customer
Home services company
on the AI receptionist

Frequently asked questions

Get Started Today

Sign up today.
Take your first call before lunch.

Same product, same support, same compliance on every plan. The AI receptionist is included from day one.

Get a Free TrialSee Plans →
Free porting in and outNo credit card to startCancel anytime