MeraTalk
Feature · Real-Time Scoring

Sentiment analysis, on every call.

MeraTalk reads the emotional temperature of every conversation as it happens — routing upset customers to senior agents automatically, in 32+ languages, across voice, chat, and SMS.

Live scoringVoice + chat + SMSAuto-routing32+ languages
Sentiment Analysis · Live
-55 · Frustrated
CUSTOMER+15
I just hope this can be resolved today.
AGENT+91
Done, I've credited your account and opened a priority case.
CUSTOMER+88
Oh wow, that's great. Thank you so much!
NegativeSentiment ArcPositive

By the time a supervisor hears a call went sideways, the customer has already churned. MeraTalk reads the emotional temperature of every conversation as it happens — so your team can act before it's too late.

What it tracks

What it tracks.

Live scoring on every channel, trajectory tracking, risk flagging, auto-routing, and trend dashboards.

VoiceChatSMSSocial

Every channel scored

Voice, chat, SMS, and social — every conversation tracked with the same sentiment model.

Trajectory tracked

See the arc of every call — start, middle, and end — before it finishes.
Eric · 0:42+0.42
Owen · 1:08−0.68
Sarah · Chat−0.18

Risk auto-flagged

Compliance-risky moments are surfaced for supervisor review in real time.
Jr · −0.7
Sr · saved ✓

Auto-routed to senior

Sentiment dips below threshold? A senior agent picks up automatically.
MonTueWedThuFriSatSun

Trend dashboards

By agent, queue, or campaign — week-over-week sentiment trends, live.

100% of calls scored automatically

No sampling. No manual tagging. Every interaction gets a score the moment it ends — attached to the call record, CRM entry, and agent profile.
91%
AI Accuracy
100%
Calls Scored
Real-time
Alerts
3 Channels
Voice · Chat · SMS
32+ languages

Works across 32+ languages.

Same accuracy, same latency across English, Spanish, French, Mandarin, Hindi, and 27 others. Sentiment thresholds and routing rules stay identical regardless of which language the conversation is in.

Same model · same latency
Identical threshold semantics across all 32
Custom training improves per-language accuracy
English−0.62

“Need help with my bill — this is the third time.”

Spanish−0.62

“Necesito ayuda con mi factura — es la tercera vez.”

Mandarin−0.62

“需要帮助处理账单 — 这是第三次了。”

91%
Model Accuracy
100%
Calls Analyzed
Real-Time
Frustration Alerts
32+
Languages Supported
FAQ

Questions, answered.

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Same product, same support, same compliance on every plan. The AI receptionist is included from day one.

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