MeraTalk
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Conversation Analytics Platform

Every Conversation Understood

AI intent, sentiment, objection detection and compliance flags across voice, chat, and messaging — at scale.

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LIVEWed · 2:14 PM
CALLER
AI EXPERT
COACHED
LIVE TRANSCRIPT
"Hi — I want to cancel today."
"Objection: pricing · Coaching tip sent."
14
analyzed
9
flagged
0
missed
today

Four Core AI Signals

Every utterance scored across four dimensions — live, not in post-processing.

Intent Classification

Per-utterance confidence on what the customer is trying to do — renew, cancel, escalate, upgrade — scored live on every message.
CONFIDENCE0.81

Sentiment Trajectory

Captures the arc of the conversation, not just an average. Detects shifts from neutral to frustrated or recovered to satisfied.
TREND SCORE+0.4

Objection Detection

Flags common sales stalls and escalation signals in real time — price resistance, competitor mentions, churn intent.
CONFIDENCE0.76

Compliance Guardrails

Required disclosures, prohibited phrases, and script mandatories flagged live — before the call ends, not after.
COVERAGE100%

A Silent Expert Beside Every Agent

Catches what humans miss. Surfaces what matters most — exactly when it matters.

Live Conversation● LIVE
CUSTOMERFrustrated
I placed an order 3 weeks ago and it still hasn't shipped. This is completely unacceptable.
AGENT
I sincerely apologize for this. Let me pull up your order and see exactly what happened.
CUSTOMEREscalation Risk
I've called twice before and nothing gets resolved. Why should this time be different?
AGENT
That's completely fair. I'm escalating this myself and will give you a direct resolution today.
AI SUGGESTED REPLY
“I completely understand your frustration. I'm personally escalating this right now and will ensure you receive a resolution within 24 hours.”
Type a response…
AI Coaching Hints
EMPATHY
Reference the '3 weeks' duration explicitly — it shows you heard them.
ESCALATION RISK
Third call pattern detected — offer direct callback from a senior agent.
RESOLUTION COMMIT
Use specific language: 'I will personally ensure this is resolved today.'
COMPLIANCE
Read the resolution commitment disclosure before closing the call.
LIVE QUALITY SCORE
Empathy72%
Script Adherence87%
Compliance100%
Sentiment Recovery58%

How We Compare

Real-time coaching is rare. Most tools analyze after the fact.

Feature
MeraTalk
Gong
Chorus
Observe.AI
Real-time coaching hints
Per-utterance intent scoring
Compliance flag before call ends
Sentiment arc (not just average)
Upsell opportunity detection
Script adherence scoring live
No vendor data lock-in

Frequently Asked Questions

RELATED RESOURCES

More MeraTalk AI

Conversation Expert is one part of the MeraTalk AI suite — explore how the pieces work together over shared conversation data.

On MeraTalk

MeraTalk AI suite

See how every AI product shares the same conversation data to coach agents and surface insights.

On MeraTalk

AI Workflow Assistant

Automate post-call notes, data entry and follow-ups so agents stay focused on the customer.

External reference

Natural language processing

Background on the NLP techniques that power real-time conversation understanding.

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